Why we chose professional pet sitting software

August 30, 2010 by Karin
Filed under: Business 

We switched from a manual scheduling process to professional pet sitting software in mid 2009 . For new clients, our old process involved filling in four different forms plus a Service Request that we would fill in at the interview. For repeat bookings, the client would email us, we would create another Service Request for the new timeframe, email it back to the client for approval, and the client would email confirmation to us. This was a long, tedious process. When we needed information, we would find it to be outdated or incomplete.

We needed to simplify the process and the record keeping. We reviewed a number of professional pet sitting software applications. As a member of Pet Sitters International we chose their recommended software, Power Pet Sitter. We chose a trial run of it and attended a couple of teleseminars in its usage. We were very happy with it. We introduced it to clients and received good reviews of it.

What we especially like about the software is that the client maintains his/her own information and appointment dates. We are still involved in the process in that we approve the appointments but much of the work has been shifted. However, for those clients who don’t have access to the internet, we will still create and maintain an account for them.

There are security measures in place for accessing any of the information. We tell clients that if they don’t wish to enter any of the information, not to. We can record other information in the file instead.

After having used the software for a number of years, it was definitely the right choice, not only for simplifying the process but in having access to current information for all clients. Clients are also happy with the ease of use for repeat bookings.

Pets Stay Home is a pet care and dog training and behaviour consulting service located in Parksville, BC. http://Pets Stay Home

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